Return & Refund Policy

At Chirimi Craft Co., every product is carefully handcrafted by skilled artisans. Due to the natural materials and handmade process, each piece is unique, and slight variations in color, texture, shape, or pattern are part of its individual character rather than defects.

For this reason, we do not accept returns or exchanges for handmade items unless they are damaged during shipping.

Damaged or Defective Items

If your order arrives damaged, please contact us within 7 days of delivery.

To process your claim, please provide:

• Clear photos of the damaged item.
• Photos of the original packaging (including the shipping box and any protective materials).
• Your order number.

These photos are required as proof for our shipping claim and quality review.

Once your claim has been verified, we will, at our discretion:

• Send a replacement item at no additional cost, or
• Issue a full or partial refund, depending on the situation.

Please note that we are unable to process refunds or replacements without sufficient photographic evidence of the damage.

If you have any questions, please feel free to contact our customer service team. We are always happy to help and will do our best to resolve any issues as quickly as possible.